Lead Concierge
Last updated: 23 August 2026
This policy explains how Lead Concierge collects and uses personal information when you visit our website, contact us, or use our services.
Who we are
Lead Concierge provides practical AI customer assistant services for local businesses and online brands. For the purposes of applicable data protection law, Lead Concierge is the controller of personal information submitted through this website.
What data we collect
We may collect your name, email address, phone number, business details, and the information you choose to include when you contact us, request a checklist, or enquire about our services. We also collect limited technical information such as device, browser, and usage data through cookies and analytics tools.
Why we collect it
We use personal information to respond to enquiries, send requested resources, provide and improve our services, maintain website security, and communicate about relevant service updates when permitted.
Legal basis
We process information where it is necessary to respond to your request, take steps before entering into a contract, comply with a legal obligation, pursue our legitimate business interests, or where you have given consent. You can withdraw consent at any time.
How long we keep your data
We keep personal information only for as long as needed for the purpose it was collected, to meet legal, accounting, or reporting requirements, or to resolve disputes. Enquiry information is reviewed periodically and deleted when it is no longer needed.
Third parties
We may use carefully selected service providers for website hosting, email, analytics, scheduling, and business administration. These providers process information only as needed to deliver their services and are required to protect it appropriately.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also request a portable copy of information you have provided. To exercise these rights, contact us using the details below.
Cookies
Cookies are small text files placed on your device. We use essential cookies to make the website work and may use optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect website functionality.
Contact
If you have questions about this policy or how Lead Concierge handles personal information, email hello@leadconcierge.es.